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Terms & Conditions

Welcome to Ruby Fox Studio Works! By accessing or using our website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree to these terms, please refrain from using our site.

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General Information

We sell handmade items, and each product is crafted with care. Due to the handmade nature of our items, there may be slight imperfections or variations in color, texture, and design. These variations are part of the charm and uniqueness of each product and are not considered defects.

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Orders and Payments

All prices listed on the website are in New Zealand Dollar (NZD).

We accept payments through [insert payment methods, e.g., credit cards, PayPal, etc.]. Payments are processed securely, and you will receive an email confirmation once your order is placed.

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Shipping

We aim to ship your order within [insert number of business days] business days.

We use NZ Post for deliveries.

Shipping times may vary depending on your location.

We are not responsible for any delays caused by third-party couriers once your order has been shipped.

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Return and Refund Policy

Due to the handmade nature of our items, we do not accept returns or exchanges for any reason other than when an item has been damaged or broken during shipping.

  • Damage Claims: If your item arrives damaged, please follow these steps:

    1. Contact us within 7 days of receiving the item.

    2. Provide photo proof of the damage or breakage to the item.

    3. We will assess the situation and offer a replacement or refund if the damage is confirmed to be due to shipping.

    4. Please note that we are not responsible for damages caused by mishandling after the item has been delivered.

 

Intellectual Property

All content on this website, including images, text, and product designs, are owned by Ruby Fox Studio Works and are protected by intellectual property laws. You may not copy, reproduce, or distribute any content from this site without our permission.

 

Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products. Our liability is limited to the amount paid for the product in question.

 

Privacy Policy

We respect your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for details on how we collect, use, and protect your information.

 

Modifications

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be reflected on this page, and the "Effective Date" will be updated accordingly. It is your responsibility to review these terms periodically.

 

Contact Us

 

By purchasing from Ruby Fox Studio Works, you acknowledge and agree to these Terms and Conditions.

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