Refund Policy

Because all of our items are handmade with care, we do not accept returns or offer refunds for change of mind. We kindly ask that you review product details carefully before purchasing to ensure you're happy with your selection.

Damaged Items
 

If your item arrives damaged in transit, we’re here to help. Please follow the steps below:

• Contact us within 7 days of receiving your order.

• Email us at rubyfoxstudioworks@gmail.com with:

  • Your order number

  • A clear description of the issue

  • Photographic evidence of the damage (including packaging, if possible)

Once we review the claim, we’ll get back to you with the next steps, which may include a replacement or store credit, depending on the situation.

We appreciate your understanding and support of small-batch, handcrafted work.